The Logo Company Complaints - Uncompleted project
Company Name : The Logo Company - View All The Logo Company Complaints
THIS COMPANY DOES NOT PROVIDE CONTRACTED SERVICES!!!
I paid in full - $1792 - for the development of a website and shopping cart for my e-commerce business on March 10, 2011. In addition, I paid $232 in advance to HOST MOB, their subsidiary web hosting company, to host my site. The process was for me to select a Joomla template from a number of options and submit my copy and photographs. Until I had product photographs, I was to choose a number of stock photographs from a photo service to use as placeholders. From the very first submission, the contractors delivered NOTHING that looked like the template. The copy was repeatedly incorrect and when I did submit photos, the programmers did not have the skill to adjust them to the template. I asked again and again and again for specs on photo size, what information was necessary for the cart, why the simple copy was consistently incorrect. Again and again and again I got the runaround. The site actually got worse and worse. For example, at one point, the products had prices in Australian dollars. I realized that the contractors they use may very well not read or speak English! In mid-July, they stopped working on the site and will simply not respond to repeated emails through their website or through their HOST MOB site. There are no supervisors at this company, only customer service reps who have little knowledge of the web development process. And of course my salesperson, David Osborne, who assured me that I could contact him at any time with any problem, is nowhere to be found. I researched this company via existing customers. Everyone said the same thing: they were slow but eventually got the job done. In this case, that is simply not happening. Not only am I out over $2000, I have had to use a different domain name because HOST MOB will not release my domain name. Via these posts, I have read that the company owner, Simon McArdle, is defending the work of his company. His name and contact information is NO WHERE to be found on his website. Nor does he respond to complaints about his services. My only recourse is legal, which I have initiated.