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ICICI Lombard Complaints - regarding base plan

I purchased health policy for my mother.The base plan for cover 300000. was suggested with top up plan of rs 800000 cover.A medical chekup was required by the company but company did not manage medical chekup.But amount of rs.3033 for top policy was deducted from my acount.I call several times for medical chekup but failed.Now i want to refund my premium for topup plan because without base plan top plan is use less.policy details are as follows.
Name of insured- Shashi Prabha
date of birth-01-07-1958
Age- 52 yrs
policy no-4113i/XOL/06022141/00/000
premium-3033 rs
mobile-9410022003
email-neerajsaxena79@yahoo.com

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