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SULEKHA.COM Complaints - Refund amount delay

Company Name : SULEKHA.COM - View All SULEKHA.COM Complaints

Posted : 15 Oct ,2011 by User243553
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SULEKHA Very poor customer service.
Ref Biz order # 128033
Registed mobile no. 9840517999

I got call from Ms. Tharanaya (SULEKHA) on 21st April 2011 around 5 PM. They giving 1 year subscription only 3000 + tax = 3309/-. Normally this offer only for 6 month. only today you can avail this offer.

Finally I said ok.

In same day she send person to fill the foam and take the impression of my CREDIT CARD.

After made the payment they not revert about any updates. I had keep follow-up with Ms. Tharanaya .

Then finally 6th of June 2011 Ms. Tharanaya confirmed that they can give 1 year subscription. For this confirmation they took 3 month from April to June. And also she confirmed I will get full amount Rs.3309/-.

Till now I have not got any chq from sulekha.

My credit card swiped on 21/04/2011, today 4/08/2011 till no proper response.
Kindly request you to get my full amount from sulekha.

Only my mobile bill got increased. I have given below which ever landline number I have communicated.

Tharanya landline no.
044-30214012
044-30214017
044-30214014

Customer care help line no.180030001212

Jaiprakash (Senior person) = 30214002

Last guy i communicated regarding refund.
Dennise = 044 - 30446239

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Keyword: - Refund amount delay

 

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Comments

selekharesponse ( on 14/02/12 )

Attitude : Agree Send Mail

Dear Prasad,

We apologize for the inconvenience caused.The amount has been credited to your credit card account on 2nd Aug 2011 itself. Requesting you to kindly check and confirm the same.

Thanks.

selekharesponse ( on 16/02/12 )

Attitude : Agree Send Mail

Dear Prasad,

We apologize for the inconvenience caused.The amount has been credited to your credit card account on 2nd Aug 2011 itself. Requesting you to kindly check and confirm the same.

Thanks.

selekharesponse ( on 13/02/12 )

Attitude : Neutral Send Mail

Dear Prasad,

We apologize for the inconvenience caused. We will escalate this issue to concerned team & we will revert to you soon.

Thanks.

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