Amazon Complaints - Lack of AtoZ guarantee policy for India
Company Name : Amazon - View All Amazon Complaints
I had purchased Sony Ercisson Speakers MS450 from Amazon.com through a seller BestSellStuff based at NJ, USA.
The delivery place was Hyderabad, India and delivery was expected by January 26, 2011. But the product didn't arrive.
So, When I contacted the Seller asking him for the Tracking ID to check on the USPS website, he replied stating :
BestSellStuff - Amazon Marketplace firstname.lastname@example.org
Jan 28 (7 days ago)
I forget to send out by registered mail, please just wait.
When I reported this to one Andreas who is a Customer Care Executive, he said he will file a claim on my behalf.
Next I received a mail today from an Amazon Executive stating the following
9:01 AM (15 hours ago)
to me, payments-mail
Hello from Amazon.com.
We are writing to follow up regarding order 105-0593492-8253058. This order was shipped to a country that is not currently supported by Amazon's A-to-z Guarantee.
Since the destination country is unsupported, we cannot pursue an A-to-z Guarantee claim for this order.
For future reference, only buyers who live in the following countries are covered under the Amazon A-to-z Guarantee for qualified purchases: Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Iceland, Ireland, Italy, Japan, Republic of Korea, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Scotland, South Africa, Spain, Sweden, Switzerland, the United Kingdom, and the United States. (including U.S. protectorates, e.g. Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, APO/FPO, etc.).
For more information on ordering from outside the United States, please see:
Thank you for your understanding in this matter and for shopping with Amazon.com.
A-to-z Guarantee Program
Complaint 1- Why is Amazon having Sellers with such low credibility who charge postal charges on the deal and then send the mail through un-registered post.
In such an event, We don't even know whether the Seller had shipped the product.
Complaint 2- Why is Amazon having India outside it's AtoZ guarantee policy.
Is it because Consumer laws are weak here in India, unlike in US where the Consumer can sue the giant for millions of dollars.
Amazon has plenty of Development offices and Customer Care(BPO) offices here in India, but never felt India important enough to provide the AtoZ guarantee policy. Such high handed arrogance.
Complaint 3- If at all Amazon didn't have a Guarantee policy for India, the warning should be shown in a simple sentence in Bold letters at the Order Checkout that Money Refund is not there for Indian customer or when at the time that I had selected my shipping address and billing address as India. That would have made me to drop my plans to shop on their site.
But having such information in one corner of their website will not attract the Consumer's attention. It clearly shows Amazon's sloppy behavior towards the International Consumers.
Amazon, You will slowly go bankrupt with such functioning even if for time being the Consumers are ignorant of your attitude towards them.